“Tuning” Post Implementation

Having grown up in Colorado, skiing has always been a favorite past time in my family. While skis can be costly, my father taught me how to properly take care of them. It is just as important to tune and wax your skis periodically every year, as it is to buy the right equipment. Keeping up on the maintenance of a pair of skis is not only necessary for them to last longer, but also to help skiing performance.

Just as tuning and waxing a pair of skis is essential to have high performance while skiing, it is necessary to continually “tune” the way you work.

Post Implementation Consulting Team Lead, Dave Johnston, talks about the benefits, options and processes of consulting services after AtTask implementation to help stay waxed and tuned to achieve high performance.

Kristyn: Looking at the implementation, where does your role fit in the process?

Dave: The purpose of our team is to help customers once they’ve already gone through implementation. So after implementation, they may have taken a couple education courses, finished working with the consultant, and that’s where we come in. Often times, once people have been working in the tool questions will still come up but it may be more complicated than just needing basic support. Our team is able to help customize the support and walk clients through different obstacles if they arise.

Kristyn: How does the post implementation consulting work? Are there different packages?

Dave: After the consultant works with the client and time runs out we noticed sometimes there is still a need. So when you can’t use your consulting time anymore, you can still have the customer support that is personalized to your needs.

Secondly, there are three different packages: silver-25 hours, gold-50 hours and platinum-100 hours.  The time can be used on essentially anything the customer needs. We’ll do training, reporting building or sometimes a combination of the two. Having that extra time helps to walk people through it, explaining features along the way so they fully understand how it functions and how it works specifically for their needs.

Kristyn: How do you not only get in touch with a post implementation consultant, but also find out more about the packages?

Dave: Getting in touch with a post implementation consultant is easy. In the help desk there is post implementation queue where you can fill out the specific needs or complications, hit submit and AtTask contacts you. Also, to find more information on any consulting services, or the post implementation packages specifically, everything is at Community.attask.com.